PCS Corporation was founded in 1998 by Desiree Stephenson. As an experienced traveling contract coder, Desiree heard the request of many hospitals: We want – we need – something different. And so it began…
Although much discussion is directed towards a national or international market, HIM is a relatively small community. Just ask somebody that did poor work or couldn’t follow through on a commitment – news travels swiftly through our HIM network. Realizing this at the onset, PCS focused on providing quality and dependable services to local customers. It didn’t take long for the news to travel and provide wonderful growth opportunities for the company. PCS however, has retained the primary focus on quality of services before quantity of services.
PCS also identified that quality services could be provided for less. How? For starters, PCS doesn’t charge customers for travel expenses. Why? When the company (or individual consultant) is paying for the accommodations and meals as opposed to the customer/facility – there’s a dramatic difference in what is “acceptable”, “usual/customary” and “necessary”. We all understand the mindset of spending “company” money as opposed to our own. Secondly PCS just charges less. Does this mean that you receive lesser services or the consultants aren’t as well paid? NO – it simply means the company profit is less- nobody’s going hungry.
Likewise PCS has always held a unique view of the company relationship with the consultants it provides – a partnership. PCS also recognized at the beginning that the company could only be as good as the services it provided, because without quality services, there are no customers. The “services” are our highly skilled and trained consultants. PCS is not satisfied with solely an AHIMA credential and a minimum “experience” time….we expect more. Our consultants are credentialed, experienced, and dependable, ambitious to teach and learn, motivated to do their best and respected – internally as well as externally. The result is consultants that take pride and “ownership” in the company for which they work and the desire to do their best for both the company and the customer.